FAQ

General
What is included in the package?
All gown rental packages are inclusive of dry-cleaning and basic alteration services. It comes with bridal accessories and veils.
What are the modes of payment accepted?
Our e-commerce system accept Visa, MasterCard and American Express cards. Alternatively, we also accept online bank transfers, PayNow, cash or cheque. Kindly note that for cheque payment, the soft booking of gown(s) and vendor(s)' date (if applicable) will only be processed after the cheque payment has been cleared.
What are the modes of payment accepted?
Absolutely! We use PayPal, a trusted global online payment gateway. None of your credit card data will be stored on our servers. All transactions are SSL (Secure Socket Layer) protected. PayPal is also a PCI Service Provider Level 1, which is the highest grade of payment processing security.
Why is a 50% deposit required?
Upon payment of a deposit, we will help to soft book all the services that you require for your wedding day. This prevents other clients from booking the same services on the same day. You may make changes to your soft booking if you see a new gown.
What if I change my mind after making the deposit?
All deposits and payments are non-refundable and non-transferable in the event of cancellation.
Gowns
I am a plus size bride. Do you have any gowns that will suit me?
Our collection mostly ranges from UK 6 - UK 12 with a handful of designs for UK 14. We try our best to cater to all brides but we sincerely apologise if our collection may not be suitable for you :(
How I determine my measurements?
We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Alternatively, you can refer to our size and measurements guide.

Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, the way you want your dress to fit.

Bust Measurement – Standing up straight, with your arms at your side, measure the fullest part of your chest and around your back.
Waist Measurement – Measure the narrowest part of your torso or where your waist creases when you bend to the side.
Hips – Standing up straight, measure around the fullest part of your hips.

Can I choose from the whole gown collection?
Of course! All are gowns are priced the same and you can even choose from our latest collections when you come for your second round of fitting!
Do you provide accessories?
All gown rental packages include complimentary rental of accessories such as the bridal petticoat (cancan), a set of jewelry, hair accessories and a veil if required.
How long can I rent the gowns/suits for?
The entire gown rental period is 3 days – inclusive of the day of collection and return. For overseas pre-wedding photoshoots, the rental period will be extended depending on the days of travel and there will be additional surcharges.

*Additional charges may apply for return of a damaged gown.
Is size alteration and dry cleaning included?
Dry cleaning and size alterations are included for all bookings
How long do you need for alteration?
Depending on the degree of alteration, this can take between 10 – 20 working days.
When do I collect my gowns?
You may collect your gowns around 1 - 2 days before the date that you require it.
Suits
Do you provide rental of suits?
Yes, we do have a collection of suits and they come in a variety of colours and sizes. All suit rental includes groom accessories such as pocket squares and bow ties/ ties.
Do you provide size alteration for suits?
Yes, we will alter the pants length. As for the blazer and the vest, we have a range of sizes for each suit design and we will find a size that is suitable for you.